Siti Yolanda Rahman Utami, S.AB., M.AB.
Dosen
- NIP : 199901032025062010
- NIDN : 1435777678230132
- Jabatan : Tenaga Pengajar/ Assisten Ahli
- Golongan : III/b
- Bidang Keahlian : Ilmu Administrasi Bisnis
- Minat Penelitian : Digital Marketing, Customer Engagement
Administrasi Bisnis, FISIP – Universitas Jember
Administrasi Bisnis, FIA – Universitas Brawijaya
LUARAN PENELITIAN DAN PENGABDIAN
Jurnal Nasional
- Y. R. Utami, E. Yulianto, and A. N. LIF, “Beyond Convenience: Understanding E-Service Quality Role In Fostering E-Customer Satisfaction And Loyalty,” J. Manaj., vol. 28, no. 2, pp. 341–364, 2024.
- S. Y. R. Utami, E. Yulianto, and A. N. LIF. From Transactions to Relationships: Leveraging E-Service Quality to Secure E-Customer Trust and Loyalty. Profit : Jurnal Administrasi Bisnis Vol 18(2) pp 152-167.
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.
